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Privacy Policy

Sydney Strands - Privacy Policy

Sydney Strands is committed to implementing measures designed to protect the privacy of those using our products and services and accessing this website, www.sydneystrands.com. Sydney Strands respects the privacy of all who visit our Website and use our online services through computers, mobiles, or otherwise. We collect certain relevant information from and about our users. Except as set forth within this Privacy Policy, our Terms of Service, our Disclaimer and other published guidelines, we do not release personally identifiable information (as described below) about users of this Website without their permission. We want our users and customers to be aware of any information we collect, how we use it, and under what circumstances we disclose it. We are also committed to providing you with the best experience we can on our Website. Please read the following policy to understand how your personal information will be treated as you fully use our Website.

Information we collect

Sydney Strands offers online resources designed to provide health and product-related information and services such as E-Appointments, phone consultations, e-mail communication, etc. For this purpose, certain personally identifiable information has to be gathered, relied upon and used as described below

Personally identifiable information

General:
In certain areas of this website, we require that you provide us with personally identifiable information to use that portion or those portions of this website. For instance, the names and contact information of persons who visit our website are added to our database (presently maintained in Chennai, India) so that, for example, they may be contacted in the future regarding “Sydney Strands” services and products or future opportunities. Such contact may occur by e-mail, telephone or mail, as “Sydney Strands” deems appropriate.

Specific:
“Sydney Strands” may also collect health information about you that you provide while enquiring, raising queries, or during treatment/ responding to our questions and surveys (including but not limited to information pertaining to the ailment described by you, your medical history, pictures, records, etc.).

By agreeing to receive notifications via WhatsApp, you agree that your personal contact information, such as your contact number, will be stored in our database. Sydney Strands may send periodic updates regarding offers, products, services, and other relevant information deemed appropriate.

Billing Information:
As some of the services provided by Sydney Strands are paid services, Sydney Strands may require additional information such as your contact details, billing address, credit card information, etc.

Non-personally-identifiable information

General:
When users visit our Website, we collect and aggregate information indicating their home server but not their e-mail addresses. Such information helps us identify the most famous content and portions of our Website and determine the effectiveness of our various promotional activities. We aggregate such information for internal review; after that, it is superseded by more recent information.

Cookies:
We also use "cookies" – that is, small text files placed on your computer's hard drive/ mobile – to help you get faster access to this Website's contents and to help us determine the type of content you find of interest, the sites to which you link, the length of time you spend at any particular area of this Website and in particular “Sydney Strands” services you choose to use. Cookies are only read by the server that placed them and cannot execute any code or virus. Cookies allow “Sydney Strands” to serve you better and to personalise your web-browsing experience. Nevertheless, you can control how and whether your web browser will accept cookies. For more information on how to do this, please refer to the documentation accompanying your browser or third-party websites.

How we use the information we collect

“Sydney Strands” will use the information received to provide services in the best interest of the users. You agree and understand that, apart from “Sydney Strands” and its representatives, certain third parties, such as operations and maintenance contractors repairing and maintaining our technical systems, may access your data. “Sydney Strands” has not entered non-disclosure agreements with such third parties. You consent to such persons having access to your information.

How We Use Personally-Identifiable Information: “Sydney Strands” informs users that personally identifiable (i.e., non-aggregated) information will be collected during web browsing. This Privacy Policy also serves as a notice that such information is collected under those circumstances. “Sydney Strands” may use such information to enhance your experience by providing such information to appropriate third parties, including any outsourcers, as reviewed and selected by “Sydney Strands”.

How we use non-personally identifiable information: We aggregate data on users' home servers for internal review to build higher-quality, more useful online services and better products. For example, we perform a statistical analysis of the collective characteristics and behaviour of our users. Following such an internal review, the aggregated information is superseded by more recent information.

Additionally, “Sydney Strands” shall use the information provided by you to administer and respond to your enquiry. Our information team will research your enquiry and respond to it. “Sydney Strands” shall best store the information supplied securely and the response provided. “Sydney Strands” may also produce reports on the use of the services utilised by the user to monitor and develop the services

With your permission, academic institutions and/or “Sydney Strands” may use your data for case studies, wherein your name, age, ailment and other details may be revealed. You will have the choice to opt out of the study.

“Sydney Strands” reserves the right to disclose information in our access logs concerning any user we reasonably feel is necessary to protect our systems or business. In particular, we reserve the right to disclose such information when a user violates our current or later Terms of Service, Disclaimer, Privacy Policy, or other published guidelines or initiates or participates (or is reasonably believed to participate) in any illegal activity, even without a subpoena, warrant, or other court order, and to disclose such information in response to court and governmental orders, civil subpoenas, discovery requests, and as otherwise required by law. Other causes of release of data may include but are not limited to (i) Taking precautions against liability issues; (ii) Assisting government enforcement agencies; (iii) Investigating and defending “Sydney Strands” against third-party claims or allegations; (iv) Protecting the security or integrity of the Website and/or services provided by “Sydney Strands”; and/or (v) to protect the rights, property, or personal safety of “Sydney Strands”, users of the Website and any other person.

“Sydney Strands” shall be entitled to share your information for business reasons such as reorganisation/divestment of its business through sale, merger or acquisition. “Sydney Strands” will obtain written assurances that the information will be adequately and appropriately protected in these circumstances.

Consultancy and counselling are intended solely for your use. All information is tailored to meet your situation/circumstances (based on the information furnished by you) and is, therefore, not appropriate to be shared with others. Without prior written permission from “Sydney Strands”, you shall not share this information with any person whosoever, and/ or alter or edit the same.

Periodic policy changes

Please note that Sydney Strands may review its Privacy Policy from time to time as it deems fit (e.g., to track technology and/or legal changes), and hence, this Policy is subject to change. We strongly suggest that you bookmark and periodically review this page to ensure continuing familiarity and awareness with the most current version of our Privacy Policy.

Opt-out option:

If you want your personally identifiable information removed from “Sydney Strands” databases, please e-mail info@sydneystrands.com or call 90945 44444. We will use reasonable efforts to comply with your request. However, residual information will remain within “Sydney Strands” databases, access logs, and other historical internal records, which may contain such personally identifiable information.